Shipping and Returns

KNOW YOUR RIGHTS

Thank you for shopping at Eiress.com.au !

We strive to bring the best customer service and we are available for any enquiries you may have.

Important notice: CHRISTMAS RUSH TURN AROUND

Orders are being shipped out within 12 business days as of Nov 23
Orders placed between Dec 12-20 will be shipped out within 4 business days
While I strive to ship out as soon as I can, some delays may occur due to large number of orders and/or wholesale orders.

Cut off date for guaranteed Christmas delivery was Nov 30it is on your own risk ordering after this date if it will arrive in time.

HOLIDAYS

I am taking holidays Dec 20th – Jan 10 !
Eiress online shop will remain open, but no orders placed as of Dec 20 will be sent out before Jan 10 –
and they will be made by the same order as date received.

Shipping

Get FREE regular SHIPPING when spending $75! No code needed (Australia only)

We send all our domestic parcels via Australia Post at a flat rate $9.95 Australia wide, $12.95 for express.
Pick up Spearwood/Osbourne Park or markets/pop up shop on appointment only (free). See my events page for future events here EIRESS Events Page Facebook

Delivery speed from dispatched (note: taken directly from Australia Post website, Eiress has no guarantee on the delivery speed)

Parcel post from Spearwood:
to Sydney: 5-6 days
to Brisbane: 5-6 days
to Canberra: 5-6 days
to Darwin: 5-7 days
to Melbourne: 5-6 days
to Adelaide: 3-4 days
to Hobart: 5-6 days
to Perth: 2 days
Express post from Spearwood:
to Sydney: 2-3 days
to Brisbane: 2-3 days
to Canberra: 2-3 days
to Darwin: fastest possible
to Melbourne: 2-3 days
to Adelaide: 2-3 days
to Hobart: 2-3 days
to Perth: next day

When placing the order, make sure the delivery address is correct, we do not take any responsibility for returned parcels due to incorrect delivery address. New shipping cost to be paid by customer.

WE SHIP WORLDWIDE!
NEW flat rate $15.95AUD ONLY!
All prices shown are in AUD.

Returns and refunds

If you are not entirely satisfied with your purchase, we’re here to help.

Due to the nature of our products we do not accept returns and refund due to change of mind. However if your product is faulty you may be eligible for a change. You have 30 days to contact us for a return and exchange. Please contact us before returning, with name, address, order number and reason for returning item by using our contact us form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Cancellation
Due to products being made to order – in particular personalised or custom – cancellation is not possible if order has been started. If you wish to cancel before it has been started – there will be a 10% restocking fee that will come off the refund amount.
Refunds will be done through your payment option when placing the order.

Contact Us

If you have any questions about our shipping and returns policy, please contact us via our contact us form

Eiress and IdaBee By Eiress is owned by Lene McConnell located in Spearwood, Perth, Western Australia. ABN 56803212255

This document was last updated on Dec 2, 2018