KNOW YOUR RIGHTS
Thank you for shopping at Eiress.com.au !
We strive to bring the best customer service and we are available for any enquiries you may have.
We send all our parcels via Australia Post at a flat rate $8.95 Australia wide, $10.95 for express. Pick up Spearwood on appointment only (free)
Orders are being shipped out within 5 business days.
Delivery speed from dispatched (note: taken directly from Australia Post website, Eiress has no guarantee on the delivery speed)
to Sydney: 5-6 days
to Brisbane: 5-6 days
to Canberra: 5-6 days
to Darwin: 5-7 days
to Melbourne: 5-6 days
to Adelaide: 3-4 days
to Hobart: 5-6 days
to Perth: 2 days
to Sydney: 2-3 days
to Brisbane: 2-3 days
to Canberra: 2-3 days
to Darwin: fastest possible
to Melbourne: 2-3 days
to Adelaide: 2-3 days
to Hobart: 2-3 days
to Perth: next day
When placing the order, make sure the delivery address is correct, we do not take any responsibility for returned parcels due to incorrect delivery address. New shipping cost to be paid by customer.
WE SHIP WORLDWIDE!
Flat rate $25AUD
Returns and refunds
If you are not entirely satisfied with your purchase, we’re here to help.
Due to the nature of our products we do not accept returns and refund due to change of mind. However if your product is faulty you may be eligible for a change. You have 30 days to contact us for a return and exchange. Please contact us before returning, with name, address, order number and reason for returning item by using our contact us form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions about our shipping and returns policy, please contact us via our contact us form
Eiress and IdaBee By Eiress is owned by Lene McConnell located in Spearwood, Perth, Western Australia. ABN 56803212255
This document was last updated on July 25, 2017