Shipping and Returns


Thank you for shopping at !

We strive to bring the best customer service and we are available for any enquiries you may have.

Important notice:

Orders are being shipped out within 8 business days as of July 10  2018
While I strive to ship out as soon as I can, some delays may occur due to large number of orders and/or wholesale orders.


Get FREE regular SHIPPING when spending $75! No code needed (Australia only)

We send all our domestic parcels via Australia Post at a flat rate $8.95 Australia wide, $12.95 for express.
Pick up Spearwood on appointment only (free)

Delivery speed from dispatched (note: taken directly from Australia Post website, Eiress has no guarantee on the delivery speed)

Parcel post from Spearwood:
to Sydney: 5-6 days
to Brisbane: 5-6 days
to Canberra: 5-6 days
to Darwin: 5-7 days
to Melbourne: 5-6 days
to Adelaide: 3-4 days
to Hobart: 5-6 days
to Perth: 2 days
Express post from Spearwood:
to Sydney: 2-3 days
to Brisbane: 2-3 days
to Canberra: 2-3 days
to Darwin: fastest possible
to Melbourne: 2-3 days
to Adelaide: 2-3 days
to Hobart: 2-3 days
to Perth: next day

When placing the order, make sure the delivery address is correct, we do not take any responsibility for returned parcels due to incorrect delivery address. New shipping cost to be paid by customer.

NEW flat rate $15.95AUD ONLY!
All prices shown are in AUD.

Returns and refunds

If you are not entirely satisfied with your purchase, we’re here to help.

Due to the nature of our products we do not accept returns and refund due to change of mind. However if your product is faulty you may be eligible for a change. You have 30 days to contact us for a return and exchange. Please contact us before returning, with name, address, order number and reason for returning item by using our contact us form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


Contact Us

If you have any questions about our shipping and returns policy, please contact us via our contact us form

Eiress and IdaBee By Eiress is owned by Lene McConnell located in Spearwood, Perth, Western Australia. ABN 56803212255

This document was last updated on May 25, 2018