Shipping and Returns


Thank you for shopping at !

We strive to bring the best customer service and we are available for any enquiries you may have.


We send all our parcels via Australia Post at a flat rate $8.95 Australia wide, $10.95 for express. Pick up Spearwood on appointment only (free)
For retail customers, we normally ship out your order within 1 business day – same day dispatch if placed before 1pm AWST Monday – Friday.
For wholesale customers allow up to 4 business days before the order leaves our office.

When placing the order, make sure the delivery address is correct, we do not take any responsibility for returned parcels due to incorrect delivery address. New shipping cost to be paid by customer.

Flat rate $25AUD

Returns and refunds

If you are not entirely satisfied with your purchase, we’re here to help.

Due to the nature of our products we do not accept returns and refund due to change of mind. However if your product is faulty you may be eligible for a change. You have 30 days to contact us for a return and exchange. Please contact us before returning, with name, address, order number and reason for returning item by using our contact us form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.


Contact Us

If you have any questions about our shipping and returns policy, please contact us via our contact us form

Eiress and IdaBee By Eiress is owned by Lene McConnell located in Spearwood, Perth, Western Australia. ABN 56803212255

This document was last updated on February 8, 2017